The concept of "business communication" includes not only the rules of interaction with management, partners and customers. In a formal, business setting, communication with colleagues and even work friends should also be regulated rather rigidly. Using standard techniques and methods of business communication will allow you to successfully conduct meetings and conversations, meetings and negotiations, communicate by phone and e-mail.
Instructions
Step 1
The style and quality of business communication make it possible for business entities engaged in a common business to find a common language, coordinate actions, and unambiguously define priorities. Its feature is strict regulation, psychological detachment, hierarchical subordination. The exchange of information is carried out in the form of management decisions, reports, reports, messages. To learn business communication, follow the verbal communication requirements of the business environment.
Step 2
Be clear about the purpose of your message and be very clear and specific about it, orally or in writing. Learn to use as few words as possible to convey as much information and meaning as possible. Differentiate information and refuse information that will be superfluous for a specific group of employees. Draw their attention only to those problems that directly concern them.
Step 3
Make your messages clear and understandable. Consider their target audience and their business qualifications. Use non-ambiguous language and find specific illustrations of general concepts. Use vivid examples to emphasize semantic emphasis, but in your message clearly follow the general idea.
Step 4
In oral conversations, follow the rules of active listening. Demonstrate to the interlocutors that you understand and perceive what they are talking about. Use words or gestures to express interest and willingness to act together.
Step 5
Strive to establish a favorable psychological and communicative microclimate for the conversation, maintain a friendly, even tone of conversation. In business communication, your communicative attitude is to determine the social and hierarchical status of the participants in communication, to establish the correct social-speech contact.
