By purchasing a low-quality product or receiving a service of inadequate quality, you have a legally guaranteed right to appeal and eliminate defects that disappoint you. It is best in such cases to contact the manufacturer in writing.
Instructions
Step 1
Write in the upper right corner of the page the name of the organization, position, surname and initials of the head - the addressee of your claim.
Step 2
Under the information about the addressee, write your data: surname and initials, postal address with zip code, telephone number for communication.
Step 3
In the center of the page, write the name of the letter “Claim”.
Step 4
Fill in the text of the claim. In the letter, indicate:
- what product or service you purchased / received, in what place and at what time;
- what was the price of the product / service;
- what documents can you provide as evidence of the purchase of goods / services of inadequate quality from this manufacturer (cash receipts, sales receipts, other documents of strict reporting, or testimony);
- what claims do you have for the product / service, what incidents were associated with inadequate quality (traffic accident, illness, poisoning, etc.);
- what documents do you have to confirm an incident related to a product / service of poor quality (certificates from the traffic police, extracts from the medical history, etc.);
- how do you assess the losses brought to you by the product / service of inadequate quality. It is best to provide mathematical calculations and calculations.
- whether you have previously addressed this claim to the supplier of goods / services orally.
Step 5
Write down which way out of this situation you see as the most acceptable for you:
- full refund of the cost of goods / services;
- price reduction;
- free repair or defect elimination;
- replacement of goods / services with similar ones of your choice.
Step 6
Set a period for consideration of your claim by the supplier of the product / service. Usually, one month is enough to consider a complaint and compose a response.
Step 7
Attach all required documents or copies to your claim.
Step 8
Sign the application by indicating at the end of the document your surname and initials, date and signature.
