Every day people are faced with numerous violations of their rights on the part of housing maintenance offices, points of sale of various goods, representatives of various services, etc. Legal ignorance, unfortunately, does not make it possible to quickly and effectively eliminate the violations. And you can fix everything with the help of the usual act of claim.
Necessary
Sample statement-claim, receipt of goods, envelopes for sending the statement-claim by mail
Instructions
Step 1
In the event of the purchase of a low-quality product, violations by housing and maintenance offices, etc., the consumer has the right to demand from the violating party to correct the mistakes made, monetary compensation, exchange of goods, etc. To do this, you need to write a claim statement, a form for which can be found on the Internet or you can arrange it arbitrarily. In the statement of claim, you need to specifically describe your requirements, the violations committed, date and sign.
Step 2
In the case of purchasing a low-quality product, the statement of claim is sent to the address indicated in the receipt of the goods, or by registered mail with notification. You can also submit a claim act to the store, making sure that it is registered.
Step 3
If there is no address of the company that sold you a low-quality product, you can find it by your individual tax number, which is mandatory stamped on the check. In the tax office for this individual tax number, the necessary address is looked for, to which a letter with a claim statement is sent.
Step 4
If after 10 days the company does not respond to your complaint, go to court. You can choose the court at your own discretion: it can be both at the location of the defendant and at your address of residence. You can draw up a claim to the court yourself or with the help of a lawyer.
Step 5
Similar actions are possible in case of violation of your rights as a consumer by housing maintenance offices. In this case, you will need to call a representative of the housing maintenance office to draw up and sign an act of claim according to the appropriate model, where the terms, types and indicators of violations are noted.
Step 6
If the representative of the contractor does not appear within three days, you can write the corresponding act-claim yourself, having secured the signatures of two more consumers. Further, the statement of claim is transferred to the contractor, who decides the issue of recalculation of payments or gives a reasoned written answer why you were denied this. Further disputes regarding consumer claims are resolved in court. Moreover, you have the right to pre-trial settlement of the issue.
