In the case of purchasing a low-quality product in a store, each consumer must necessarily know the nuances of writing a claim. The claim can be written on a standard form of the store or in any form. In any case, several important points should be indicated in it.
Instructions
Step 1
Who are you addressing your claim to? For example, Ivan Ivanovich Ivanov, General Director of Griko LLC.
Step 2
Who is filing the claim. For example, from Petrova Maria Ivanovna, living at the address: Moscow, Sverdlova Street, 20, apartment 220, phone: 00-00-00.
Step 3
Then write in the center of the sheet: CLAIM or STATEMENT.
Step 4
Next, on the line below, state the essence of the claim. For example, on February 22, 2011, I bought a washing machine in your store (indicate the brand and manufacturer).
Step 5
Then describe the circumstances of the case and the nature of your claim, preferably referring to the articles of the law "On the protection of consumer rights".
Step 6
Next, state your requirements clearly and in detail. For example, I ask you to terminate the contract dated 02.22.2011 and return 15,000 rubles to me.
Step 7
At the end of your complaint, state your intentions if your claims are not met. For example, in case of non-satisfaction of the requirements presented by me on a voluntary basis, I will have to go to court with a request to satisfy the above requirements, to recover a penalty and compensation for moral damage.
Step 8
Date and sign.
Step 9
List the documents that you will attach to your claim.
For example, APP:
1.copy of the sales receipt;
2. copy of the warranty card.
