Someone will say that the work of a courier is not difficult and does not require a lot of intelligence, and it will be completely wrong. The courier is the face of the company, from whom they expect not only a responsible attitude to work, but also compliance with a number of other conditions, ranging from presentable appearance to rather specific professional skills.
Courier delivery service is one of the most important divisions of any company. The reputation of the company directly depends on his work, because it is the courier who is the person, after communicating with whom the customers have an opinion about the quality of service. Therefore, quite high requirements are often imposed on all employees responsible for the delivery of goods or correspondence.
So, what personal and professional qualities should an employee dealing with courier delivery have, and what skills will the courier need in his work?
What personal qualities are needed for successful work as a courier
It is impossible to say with complete certainty which personal qualities in the work of a courier are the most important. Ideally, the company employee responsible for delivery should meet all of the following conditions:
- presentable appearance;
- endurance and mobility;
- responsibility and decency;
- punctuality and accuracy;
- sociability, charm;
- no bad habits.
Professional knowledge and skills required by the courier
The opinion that the work of a courier does not require any special knowledge, skills or experience is incorrect. This type of activity has its own characteristics and requires quite specific skills and abilities from the performers:
- good skills of orientation on the terrain, including in urban conditions and in unfamiliar territory;
- Ability to develop optimal travel routes;
- experience with cash registers and modern office equipment;
- skills of rational planning and distribution of working time;
- basic knowledge of communication techniques (the ability to advise a client on any general issues, polite and professional treatment).
If the work involves moving by car, the courier is also required to have professional driving skills.
As you can see, not everyone can work as a courier. Such work is suitable for people who prefer active activity and constant movement, as well as feel comfortable in an unfamiliar environment and enjoy communication.
It is worth noting that a courier who possesses the above knowledge and skills will be a really valuable employee, who, with a successful coincidence of circumstances, may well count on career growth. It is not for nothing that the vacancy of a courier for many young people has become a starting point on the path to professional achievements.