For a number of enterprises, the presence of a Book of Reviews and Suggestions is required. This magazine serves for the organization as a kind of means of quality control of the services provided, as well as "feedback" for management. There are rules for its design.
Instructions
Step 1
Lace, number, and also certify with the seal of the organization and the signature of the head of the Book of Reviews and Suggestions.
Step 2
Register in a special journal at the district council.
Step 3
The first pages of the Book of Reviews and Suggestions should contain a text with instructions for maintaining a book of reviews and suggestions, indicating the phones and addresses of the relevant organization, or an individual entrepreneur or legal entity, as well as the phones and addresses of Rospotrebnadzor, city district councils and the prefecture of the administrative district, the Department of Consumer market and services of the city. Fill them out.
Step 4
Remember that the Book of Reviews and Suggestions is a strict accountability document and cannot be written off until it is completed. If during the year in the organization it remains incompletely filled, then it is extended for the next year. A corresponding entry is made about this in it.
Step 5
When the Book of Reviews and Suggestions is completed completely, it is transferred to the director of the organization, an individual entrepreneur or to the management body of a legal entity, where it must be kept for one year.
Step 6
The director of an organization, an individual entrepreneur or a governing body of a legal entity must distribute the Books of Reviews and Suggestions to all points of sale and divisions, each of which must be issued in accordance with the established rules.
Step 7
Provide the Book of Reviews and Suggestions to the applicant upon request. Each entry, both positive and negative, must be reviewed by the administration of the organization within two weeks. After that, on the reverse side of the application, data on the measures taken are entered, and a written response is sent to the applicant within five days to the address indicated by him.
