The range of responsibilities assigned to the seller is quite wide. It varies depending on which campaign he is working on. The main responsibilities are the same everywhere - knowledge of the product, work with the client, prevention of conflict situations.
Each seller must comply with his job responsibilities, guided by the regulatory documents, the charter of a company, as well as its internal regulations, which are specified in the relevant teaching materials, orders and directives of the management.
Product responsibilities
In most companies, the seller must deal with the pre-sale preparation of the goods and exercise control over the quality of the goods. He must monitor the presence of labels and price tags, change them as needed. His responsibilities include timely notification of management about any shortcomings and product malfunctions. In addition, he must systematically monitor consumer demand and place orders for the goods that the buyer would like to see in the assortment. And, of course, the seller is obliged to know the date of the next receipt of the goods.
Work with the client
The seller is obliged to advise the client on the properties of the goods, their quality, purpose, rules of use and care. Offer your services unobtrusively. Also, based on his knowledge, the seller must be able to offer an alternative to the missing product. The store employee must be polite, friendly, attentive to customers and employees. All the necessary conditions must be created for the consumer to familiarize himself with the range of products and select the appropriate option. Each buyer has the right to service in strict accordance with the technology of selling the goods.
The seller must be able to competently communicate with a client of any level, status and social status, as well as overcome all kinds of objections in order to avoid an unpleasant situation. You need to be able to take the necessary measures in time to prevent various conflicts. According to the instructions, he must report all conflicts to the management. The seller must be careful at his workplace in order to be able to prevent damage and theft of goods by unauthorized persons or their employees. It is very important that he knows regular customers, their preferences and tastes.
These are the key responsibilities that a salesperson must fulfill. However, in addition to the main responsibilities, the seller can also perform additional ones that come from his immediate supervisor, if they are necessary.
